Cancellation & Refund Policy
This policy applies to digital purchases made through Premium Presets.
Digital-product purchases
Our products are delivered digitally after payment verification. Because digital files cannot be physically returned, purchases are generally final once the download link has been delivered.
When we may issue a refund
We may review refund requests for duplicate payments, a verified technical failure that prevents delivery or access to the purchased file, or another circumstance where a refund is required by applicable law.
Before requesting a refund
If your download email has not arrived, your link has expired, or the ZIP cannot be accessed, contact support first. In many cases we can verify the order and restore access without a refund.
How to request help
Email creatary.in@gmail.com with the email address used at checkout and, if available, your Razorpay payment ID. Please do not send card numbers, UPI PINs, passwords, or banking credentials.
Cancellation
An order can be abandoned before payment is completed. After a successful payment has been verified and digital delivery has been initiated, cancellation is generally not possible.
Refund processing
If a refund is approved, it will be initiated to the original payment method. The time taken for the amount to appear depends on Razorpay, your bank, and the payment method used.
Last updated: 24 August 2026